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Basic De-Escalation
Welcome
Welcome (0:36)
Navigating the Course (0:34)
Introduction
Introduction (0:42)
Guiding Principles (2:24)
Quiz
Pre-Incident Planning
Building Marking
Introduce yourselves to First Responders (1:09)
Code Words (1:05)
Rehearsal and Mental Imaging (1:20)
Quiz
Incident
Distance + Barrier = Time (2:28)
Scanning (0:51)
Single Person Talking
Body Language (1:27)
Become a Listener (2:13)
Verbal Techniques (1:27)
Your Agenda (1:43)
Quiz
Decision Making
Pre-Incident
Incident
Thank you
Thank You (0:31)
Body Language
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